Contract Worker, Austin Staffing
2006 to 2007
Customer Service/Technical Support, provide software support for customers of FedEx who utilized a stand-alone software and/or hardware system.
Auditor and Volunteer, Planned ParenthoodAustin Staffing
2006 to 2006
Assist the Vice-President, with fundraising efforts, data entry of current and potential constituents. While volunteering was hired by the CFO to assist in the creation of a master record for auditors confirming financials were accurate within the internal system.
Director of Operations, Transmedia Wireless Services
2001 to 2005
Responsibilities include managing day to day operations of 2 retail locations, advertising, order and maintain inventory, staffing, establish policy, and personally handle the company's existing corporate and VIP customers. Secure new business through outside sales calls and networking. Train employees to become wireless experts ensuring they have the knowledge to meet customer needs. Primary liaison with all carriers which included, Nextel, T-Mobile, Metro PCS, and Cingular.
Regional Manager, ISN Communications
1997 to 2001
Responsibilities included managing retail operations of the largest Sprint dealer in the southeast. This included all sub-dealers and outside sales representatives. Advertising and event planning was crucial to name recognition and community exposure. Created in-store promotions and grew accessory business by 400%. Primary liaison with all carriers which included, Nextel, T-Mobile, and Metro PCS.
Customer ServiceRetention, Sprint Communications - Fort Lauderdale, FL
1996 to 1997
Assisted in the development of the Customer Retention program which is currently being utilized by Nextel. Trained employees in the art of problem-solving to respectfully address customer issues to retain customers and accomplish a less than 1.5% churn rate, one of the lowest in the industry.
Customer Service/Network Operations, BellSouth Mobility - Boca Raton, FL
1994 to 1996
Responsibilities included assisting Network Engineers in isolating network problems by customer interaction and system resources to maintain network integrity.
Customer Service/Customer Retention, BellSouth Mobility - Boca Raton, FL
1992 to 1994
Responsibilities included transforming the VIP department into a customer retention group and growing the staff from 8 to 43. Established policy and procedures to track and analyze customer behavior to circumvent customer emotion and be on the cutting edge of market trends by introducing promotions prior to industry reaction.
Customer Service, BellSouth Mobility - Boca Raton, FL
1991 to 1992
Responsibilities included resolving presidential escalations, supervising a call center team of 12 operators. Received 8 weeks of customer service, network, and systems training. My team consistently achieved top ranking in overall performance and customer satisfaction.
Billy A Barnes
Social Worker, Minister, a disciple of Jesus Christ, friend, confidant, and philanthropist. I am your safe place.